Fried talks about how unproductive employees are at the office. Employers are frequently trying to cram everyone into small spaces to do work (where they are frequently distracted) when, instead, they should be pushing people to go to their most productive place (where they can control the distractions). He suggests that we set aside "no talking time" in which employees do not engage one another (especially managers engaging employees), using passive communication tools (e.g. email, instant messaging) which allow the sender and respondent to communicate when it is most convenient to them and cancelling meeting that do not need to happen (or reducing the number of people tied up in those meetings).
Jason Fried: Why work doesn't happen at work (TED)